United Trust Bank has introduced a new digital security check process for its first and second charge mortgage customers via its UTB Nivo App.
Rather than completing their security checks by telephone, which is standard practice across the mortgage industry, UTB mortgage customers are being invited to complete the checks digitally. UTB believes this is an industry first.
A copy of the latest Mortgage Illustration will be provided, with all customers then asked to confirm specific details as well as complete biometric ID verification as part of the journey. This new process can be completed 24/7 and will be triggered by the UTB underwriting team towards the end of the underwriting process, just prior to the Mortgage Offer being issued.
While the Bank will be able to do security checks over the telephone if necessary, or requested by the customer, completing these security checks digitally will become UTB’s preferred method.
Buster Tolfree (pictured), commercial director – mortgages, United Trust Bank, said: “This latest innovation is another example of UTB embracing digital solutions to make it quicker and easier for brokers and their customers when arranging first and second charge mortgages with United Trust Bank.
“Many brokers are having to change their normal operational practices to adapt to the challenges presented by the Covid-19 pandemic. Moving more elements of our application process to digital alternatives helps us to maintain service levels with fewer staff in the office and whilst social distancing is restricting travel. However, the benefits of a slick, efficient processing system will continue when everyday life eventually returns to normal. As such we will continue to develop and refine our processes to make broker and customer journeys as smooth and simple as possible.”