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LV= hires customer experience head

by Kevin Rose
9 July 2012
LV=
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LV=

Craig McVoy has been appointed as LV=’s head of customer experience for its retirement solutions business.

He has over 10 years’ experience of leading customer services teams, including eight years at Privilege Insurance and most recently at Inchcape where he was head of contact centres.

McVoy will report into Steve Knight, LV=’s life and pensions chief operating officer, and will be responsible for leading the retirement solutions customer service teams.

He will also be tasked with identifying ways to enhance service delivery to advisers and customers.

“LV= is an increasingly strong player in the retirement market, and providing excellent customer service is key to our growth,” said Knight.

“Craig’s appointment reflects the focus on customer service at LV= and the importance we place on continuing to develop and enhance our offering.”

McVoy added: “It’s an exciting time to be joining LV= and I look forward to using my insight and experience in delivering excellent customer service management to help grow the retirement solutions business.”

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© 2018 Trek Publishing Limited. Website design by Bedazzled Media Limited.
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  • MORTGAGES
    • Mortgage type
      • Discount mortgages
      • Fixed rates
      • Fee-free
      • Interest-only
      • Offset
      • Remortgages
      • Trackers
      • Variable rates
    • Conveyancing
    • First time buyers
    • Help to Buy
    • New build
    • Overseas
    • Regulation
    • Self build
    • Shared ownership
  • BRIDGING
  • BTL
    • Consumer BTL
    • HMOs
    • Limited Company BTL
  • COMMERCIAL
    • Asset finance
    • Auction finance
    • Commercial mortgages
    • Development finance
    • Invoice finance
    • SME finance
  • DISTRIBUTION
  • G.I.
  • LATER LIFE
    • Equity release
      • Lifetime mortages
      • Drawdown
    • Pensions
    • Retirement borrowing
  • LOANS
  • PROTECTION
    • Critical illness
    • Income protection
    • Group protection
    • Life cover
    • PMI

© 2018 Trek Publishing Limited. Website design by Bedazzled Media Limited.
Company Number 11335497. Registered Office: Butterick Building Unit K, 38 New Lane, Havant, P09 2ND

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