Mortgage Brain has relaunched its Lender Service Report, enabling mortgage advisers a single view of service levels of lenders throughout the industry.
The report collates a mixture of data supplied directly to Mortgage Brain by lenders, and information from their websites.
Mortgage Brain aggregates this data into one report, updated weekly, to support the whole of the market. It will mean advisers can quickly get a snapshot of the state of service levels without having to visit multiple websites or making time-consuming telephone calls. Mortgage Brain hopes that this information will provide more transparency between lenders and brokers, enabling them to better manage customer expectations.
The new report will be available to access through a dedicated page on the Mortgage Brain website, with two separate reports available each week. One for residential, and one for buy-to-let.
The latest Lender Service Report cam be found here.
Neil Wyatt, sales and marketing director at Mortgage Brain, said: “The whole market is under immense pressure right now, we want to support brokers and lenders and the Lender Service Report does just that. Advisers have all the information they need in one place, saving them from visiting multiple lender websites or making time-consuming phone calls. And lenders can benefit too by being better informed as to how their service levels rank against the rest of the market. This can only be good for all parties.”
