VAS Group has launched its VAS Panel service Dashboard, a cloud-based portal for lenders, specialist distributors and brokers to improve their valuations management processes.
WDashboard allows user to automatically request a valuation quote, instruct their chosen surveyor and follow the process from start-to-finish with access to all notes, both external and internal.
Once logged in the user can search and manage all ongoing valuations from one screen, with sub sections to show at which stage the valuation is at in the VAS process. The system also allows immediate communication between the user and VAS staff.
An internal, ongoing Quality Assurance programme checks the accurateness of reports before being returned to the client.
Stephen Todd (pictured), co-founder of VAS Group, said: “The introduction of the Dashboard is part of our on-going commitment to make the customer journey as efficient as possible. It serves as a simple ‘one-stop-shop’, which simultaneously enables us to capture all of our clients’ requirements to ensure our valuers provide the most accurate quotes and service delivery.”
Gina May, co-founder at VAS Group, added: “We have worked hard to create an efficient product that is designed to provide full transparency and visibility of the valuation process.
“It allows lenders’ underwriters, case managers and BDMs to have full visibility of the valuation process so they can manage their clients’ expectations, whilst being able to interact with us, easily gain quotes and make instructions.”
