6.03 USAGE

Both Knowledge Bank and Criteria Hub have supported advisers during the Covid-19 crisis. At the start of the pandemic, Knowledge Bank created a free tool for all UK mortgage brokers, which provided up-to-date information from across the industry on all areas of Covid-affected criteria such as furlough income, payment holidays and temporary LTV and valuation restrictions.

At the same time, Criteria Hub introduced a Covid-19 help portal and a lender service level portal.

Criteria Hub has over 6,000 more registered users than Knowledge Bank, although the latter also has 3,600 registered firms.

Figure 6.04: Number of registered users

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In terms of recent usage, all of Knowledge Bank’s registered users actually used the system over the past year, compared to Criteria Hub, with 64% of those registered using their system.

Figure 6.05: Number of registered users who used the system in the 12 months ending 30/09/20

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The criteria platforms both have widespread distribution arrangements with larger networks and mortgage clubs.

Figure 6.06: Networks and mortgage clubs with a distribution arrangement

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This data was collated in January 2021. Trek Publishing Limited accepts no liability for loss or damage to material submitted for publication.
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