6.05: ADDITIONAL FUNCTIONALITY

Criteria systems may also offer non-core functionality on top of criteria sourcing. Extra features on offer include the ability to perform affordability calculations, facilities for client document storage, compliance and conveyancing, as well as customer relationship management (CRM) systems (either integrated or linked to).

With affordability at the heart of the FCA’s changes to mortgage regulation over the past decade, the ability to assess affordability is important to brokers. In this instance, Knowledge Bank links to every lender’s affordability calculator, while Criteria Hub can link to its sister platform, Affordability Hub.

Figure 6.11: Affordability calculator

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Knowledge Bank stores all documents created, such as the ‘evidence of research’ used for compliance purposes.

Figure 6.12: Client document storage functionality

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Both criteria systems offers compliance assistance in the form of evidence of research documents.

Figure 6.13: Compliance functionality

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Neither criteria system offers an in-build CRM system, although Knowledge Bank integrates with third party systems via the use of APIs.

Figure 6.14: CRM system/integration

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This data was collated in January 2021. Trek Publishing Limited accepts no liability for loss or damage to material submitted for publication.
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